# ITIL 4 Foundations

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<summary>Guide to Pass</summary>

Some background, I've worked in the IT industry as a deployment manager and with that, it did help me with better understanding the section related to the ITIL practices and role.

**My study sources**

* ITIL4 foundations material (PDF) - read through once and made my own notes
* Value Insights - ITIL 4 foundation exam preparation Training - INTRODUCTION (elearning)
* Free ITIL4 Foundation Exam - Question Flash Cards (all of them)
* ITIL4 Foundation exam 2024 (App from Google Play)
* Udemy - Practice Questions for ITIL4 Foundation Exam (6 exams) by Samir Faraj
* Udemy - ITIL4 Foundation Practice Certification Exams (6 exams) by Jason Dion

\*\*If you could get 80% and above on all the mock exams, I would say you're ready to go to book your seating.

**The Exam**

* Exam was taken at midnight, checked in 30mins early. Straightforward validation process - have your ID ready.
* Ensure you really understand the glossary (e.g what is a Utility vs Warranty, Practices vs Governance). I will say there are about 40% of the questions tested the glossary/definitions.
* 2-3 questions tested your knowledge on applying the all concepts (e.g the ITIL practices - Focus on value, start where you are...)
* Understand the Service Value system and all the Practices (focus more on Problem, Incident, Service level and Service Request Managements)

\*I found the exam fairly straight forward. Pay attention to the questions where they ask "e.g which one is NOT a correct statement of service level management"

Feel free to message if you have any questions.

Good Luck all!

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## Resources to go through

* [ ] ITIL4 foundations material (PDF) - read through once and made my own notes
* [ ] Value Insights - ITIL 4 foundation exam preparation Training - INTRODUCTION (eLearning)
* [ ] Free ITIL4 Foundation Exam - Question Flash Cards (all of them)
* [ ] ITIL4 Foundation exam 2024 (App from Google Play)
* [ ] Udemy - Practice Questions for ITIL4 Foundation Exam (6 exams) by Samir Faraj
* [ ] Udemy - ITIL4 Foundation Practice Certification Exams (6 exams) by Jason Dion