ITIL 4 Foundations
Guide to Pass
Some background, I've worked in the IT industry as a deployment manager and with that, it did help me with better understanding the section related to the ITIL practices and role.
My study sources
ITIL4 foundations material (PDF) - read through once and made my own notes
Value Insights - ITIL 4 foundation exam preparation Training - INTRODUCTION (elearning)
Free ITIL4 Foundation Exam - Question Flash Cards (all of them)
ITIL4 Foundation exam 2024 (App from Google Play)
Udemy - Practice Questions for ITIL4 Foundation Exam (6 exams) by Samir Faraj
Udemy - ITIL4 Foundation Practice Certification Exams (6 exams) by Jason Dion
**If you could get 80% and above on all the mock exams, I would say you're ready to go to book your seating.
The Exam
Exam was taken at midnight, checked in 30mins early. Straightforward validation process - have your ID ready.
Ensure you really understand the glossary (e.g what is a Utility vs Warranty, Practices vs Governance). I will say there are about 40% of the questions tested the glossary/definitions.
2-3 questions tested your knowledge on applying the all concepts (e.g the ITIL practices - Focus on value, start where you are...)
Understand the Service Value system and all the Practices (focus more on Problem, Incident, Service level and Service Request Managements)
*I found the exam fairly straight forward. Pay attention to the questions where they ask "e.g which one is NOT a correct statement of service level management"
Feel free to message if you have any questions.
Good Luck all!
Resources to go through
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